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Privacy policy

VEO, based in Cameroon, acts as the Data Controller for the VEO PRO mobile application. We are committed to protecting your personal data in accordance with Law No. 2024/017 on the protection of personal data in Cameroon.

This policy describes how we process your data in connection with the use of VEO PRO, the tool intended for authorized points of sale for the automated validation of Canal+ subscriptions.

  1. The Data We Collect and Purpose

We adhere to the principle of data minimization, collecting only the information necessary to provide the service.

A. Identification and Contact Data

We collect the operator’s last name, first name, the trading name of the point of sale, email address, and telephone number. This data is essential to manage your user account, authenticate your authorization, and communicate with you regarding the service.

B. Transaction and Service Data

For the core of the service, we collect transaction information, including the Canal+ subscriber number, the validated plan, the amount, the date and time of the transaction, and the decoder serial number. This information is used exclusively for the execution and automatic validation of subscriptions with our partner Canal+.

C. Technical and Usage Data

We record your IP address, device type, and activity logs. This data is used to secure the application, prevent fraud, and ensure the proper technical operation of the service, which constitutes a legitimate interest for VEO. We may also collect geolocation if strictly required by the terms of approval and if you have enabled it.

  1. Legal Basis and Retention Period

The processing of your data is primarily based on the execution of the contract between VEO and your point of sale.

Your data is retained for the period strictly necessary to fulfill the purposes. Account data is retained for as long as the authorization is active, then archived in accordance with legal limitation periods (for example, for accounting evidence or in the event of a dispute). Security logs are retained for a short period to ensure the security of the application.

  1. Data Sharing and Security

A. Recipients

Your data is neither sold nor rented. It is shared only with:

Canal+: Our commercial partner receives the transaction data necessary to activate and manage the subscription you validate.
Subcontractors: Entities (such as hosting providers) that help us operate the application. They are contractually bound to guarantee the confidentiality and security of your data.
Authorities: We share your data if required by Cameroonian law, a court order, or an official requisition. B. Security

VEO implements robust technical and organizational measures to protect your data against unauthorized access, loss, or alteration. This includes encrypting communications and establishing strict access controls for our staff. In the event of a major security incident, we will notify you and the Cameroonian data protection authority.

  1. Your Rights (Data Subject Rights)

In accordance with applicable legislation, you have the following rights, which you can exercise at any time:

Right of Access: Obtain confirmation that your data is being processed and request access to it.
Right of Rectification: Request the correction of inaccurate or incomplete information about you.
Right to Erasure (Right to be Forgotten): Request the deletion of your data, unless there is a legal obligation to retain it.
Right to Object: To object to processing based on legitimate interest for reasons relating to your particular situation.
Right to Data Portability: To receive the data you have provided to us in a readable and structured format.
To exercise these rights, please contact VEO’s Data Protection Officer (DPO).

  1. Contact

For any questions or to exercise your rights, please contact our Customer Relations Manager:

VEO – Customer Relations Manager

Address: Located in Yaoundé, City Hall next to the CNPS (National Social Security Fund).
Email: contact@veocameroun.com